Simply Play T&C

Terms & Conditions

We Hope you enjoy your Outdoor Entreatment.Please bear the fallowing Terms & Condition in mind.

When you make a booking with Simply Play , you do so in agreement to the following terms;

1) I the hirer agree with all the terms and conditions of hire outlined below.

2) All bookings are treated as provisional until we send back a confirmation of booking email to you [all bookings are provisional until you receive confirmation from us - generally we will reply As soon as possible but no later then the next working day.

3) Take note of the following payment arrangements:

• Pay cash on delivery or
• 30% Booking Deposit due at time of booking and balance due in cash upon delivery [delivery staff cannot accept card payments upon arrival.
• Any cancellations or booking changes must be made at least 7 days in advance of delivery date (28 days in advance during May period). Deposits are not refundable under any circumstances but deposits can be left on credit for you to use at a later date [within the same calendar year] if sufficient notice is given as per above. That is, if you cancel before 7 days of your hire date your deposit will be left on account for you - if you cancel less than 7 days before your hire date, your deposit is non-refundable and is lost [28 days in the case of communion bookings].

• Deposits must be paid online by card either at time of or upon request [via email] from us. If no deposit is received [within the specified timeframe] the booking will automatically be cancelled and the inflatable will be offered to customers on our waiting lists or placed live on our website again.
• We reserve the right to refuse any bookings, in such cases any payments made will be refunded.
• For logistical reasons we may have no other option other than to deliver your inflatable before the delivery date at no extra charge to you, at our own discretion. Please be willing to accommodate this arrangement before you book. Your booking entitles you to have the inflatable for the date booked, we will not guarantee delivery of any inflatable in advance of booking date. Likewise we operate a strict collection route.
• The exact booking made, (e.g. Standard, Overnight & Weekend) may not be able to be changed once a deposit has been paid, as other previous and following day bookings may interfere with your desired arrangement.
• Proof of deposit or full payment may be requested if it does not correspond with our booking system. Please print payment confirmation receipt issued by Worldpay and bank slip if completing a transfer, or have this information available on your smartphone.
• A standard booking is delivery before 11am and collection at 8pm on the day . Overnight hire may be available for €30 extra or weekend hire may be available at the two date rate which may be selected on the booking form (Weekend Bookings are compulsory for Communion/Confirmation bookings). Please contact our team to add overnight or weekend hire, alternatively inflatables will be collected from 8pm as stated.
• We accept the right to cancel or alter any bookings in an unlikely event, should we be required to do so. Reasons may include, damage, soiling or theft of our equipment prior to delivery, and any other factors beyond our control.
• Your booking confirms that the inflatable will fit in the area in which it will be installed, with 3ft safety clearance on each side. We will not accept responsibility for any equipment that does not fit as dimensions of each item are clearly displayed on our website including the required operating dimensions. Full payment will be requested should any such instances arise with no refunds offered. If you are in doubt of size contact us immediately. You also agree that there is a clear access route of at least 4ft in width (certain products require on-site vehicle access) to enable us to bring the equipment safely and problem-free onto your premises for installation and removal, clear of any obstructions. If there are any delays caused in setting-up or removing equipment, the customer shall be charged for such delays. Additional fees are charged for lifting equipment up steps and our staff will refuse to bring any products up steps unless we have been advised prior to delivery, you the customer will still be responsible for the full hire fee.
• The credit card processing charge of 4% is applied to each deposit payment transaction handled over the phone.
• We DO NOT deliver outside aforementioned areas during peak period (April, May & June). Please be aware that the online booking system will allow customers to book outside our regular delivery areas - remember that all bookings are provisional until you receive confirmation from us and in this case the majority of bookings will be cancelled by us [any deposits for these bookings will be refunded directly onto the card in which the payment was made].
• In the unlikely event that we are unable to provide the chosen product, we reserve the right to offer a substitute product [this frequently occurs when customers are moving hire dates].
• We regularly change our hire stock, you may receive an alternative but similar product to that of which you have booked.
• We reserve the right to cancel any bookings as a result of unforeseen circumstances and/or circumstances beyond our control, in such instances, refunds will not be provided.
• Once products are delivered, the full hire fee applies without exception.
• It is not possible to install products on any other surface other than grass. It is not possible to setup inflatables on concrete, tarmac, patio areas etc ( unless otherwise agreed in advance). refunds will not be given under any circumstances if a sufficient grass area is not available in the designated setup location.

COMMUNION SEASON BOOKINGS TERMS & CONDITIONS

Please read carefully the following notes, terms and conditions regarding communion season bookings.

Communion season constitutes 16th April to 7th June inclusive. Weekend Hire option is the only available option for communion season.

Weekend Hire constitutes delivery before 11am on Saturday morning and collection after 8pm on Sunday evening [Weekend Hire does not constitute Friday, Saturday and Sunday].

It is not possible to book products for only Saturday or only Sunday between 16th April 2022 and 7th June 2022 inclusive - you are required to book for both days.

Daily Hire is available from Monday to Friday inclusive throughout the communion season. Overnight hire is not available for any Friday bookings within the communion period.

Do not book products unless your communion date is 100% confirmed. If you are in any doubt about your communion date, do not book products as refunds will not be given under any circumstances.

Customers must not book multiple dates, refunds will not be given under any circumstances for any bookings which are not required.

We cannot provisionally hold / provisionally book products for customers.

Bookings will only be taken via our website, we will not take any bookings in person/over phone etc. This avoids any clerical errors and facilities a smooth booking & payment process for customers and ensures customers adhere to our terms & conditions.

Bookings are on a first-come first-served basis ensuring fairness for all customers.

Verbal discussions or email communications with our staff are not considered bookings, authorised bookings consist of a completed online booking with deposit payment at minimum.

We do not hold additional stock which is not displayed on our website, only the stock which is displayed on our website is available. The website is live and accurate.

In the event that your communion date changes, we will try accommodate date changes. If it is possible to transfer your booking to another date we will, but it will be highly unlikely that your product [or a substitute] will be available on another key communion date - therefore, it may not be possible to change dates. In this instance, refunds will not be given - please do not book unless your communion date is confirmed.

Special delivery requests cannot be guaranteed but we will try accommodate all customers as best as we can.

Inclement weather conditions do not warrant any refund whatsoever.

It is not possible for customers to collect equipment from us and setup themselves [dry-hire], all equipment must be delivered, installed and collected by us.

There are two payment options available to customers:

1. Pay in full at time of booking

2. 30% Booking Deposit due at time of booking and balance due in cash upon delivery [delivery staff cannot accept card payments upon arrival]

3. Any requests/information required RE payment contact us on 0877815390 or email simplyplay.bouncycastle@gmail.com

Other than the above two options, payment plans/instalment payments are not available.

It is not possible to pay in instalments [other than the two options mentioned], we do not accept weekly or ad-hoc payments.

Card payment via our website is the only payment option available.

Once your booking is received a member of our team will be in touch within one working day with a confirmation email.

In the unlikely event that we are unable to provide the chosen product, we reserve the right to offer a substitute product. If you are changing your hire date, we reserve the right to offer a substitute product if the original product is not available on the new hire date.

We reserve the right to cancel any bookings as a result of unforeseen circumstances and/or circumstances beyond our control, in such instances, refunds will not be provided.

Bookings will not be accepted without a valid Eircode for the delivery address, directions will not be taken.

Ensure you read the full product description including dimensions and minimum access / special access requirements for your chosen product, refunds will not be given under any circumstances for any products which will not fit in the designated setup location or if access is not possible.

It is not possible to install products on any other surface other than grass. It is not possible to setup inflatables on concrete, tarmacadam, patio areas etc.( unless otherwise agreed in advance). Refunds will not be given under any circumstances if a sufficient grass area is not available in the designated setup location.

Hire Agreement and Disclaimer for Inflatable Equipment & Games

Simply Play agree to hire equipment to the hirer under the following Safety Instructions and Terms and Conditions being agreed to at the time of booking and again upon delivery.

Disclaimer: Any person(s)/organisation(s) hiring our inflatables are responsible/liable for any damage or injuries occurring from or as a result of misuse or reckless use. Persons using the inflatable do so at their own risk. These guidelines are for the safety of all persons using the inflatable, and it is the sole responsibility of the hirer to ensure they are adhered to. Our company cannot accept responsibility for any damage or injury to anyone using the equipment however caused.

Insurance:

**As of 02/05/2021 Simply Play bouncing Castles public liability insurance has expired. Persons who hire inflatables or games do so at their own risk,

Simply Play is not responsible for any accidents, damages,or losses related to the use of the equipment.

Please read the following carefully:

Hire Terms: Simply Play agree to hire equipment to the hirer under the following Safety Instructions and Terms and Conditions being agreed to at the time of booking and again upon delivery. Our delivery personnel will present a physical copy of the same terms to you on the hire date. If for any reason you are unable to sign the document, these terms and conditions of hire still stand and are valid:

1) Each Inflatable has an age limit of 14 years unless otherwise specified. Please ensure that no one over this age uses the inflatable especially adults. This is due to safety, manufacturing and insurance reasons.

2) A responsible person over 18 years must supervise children at all times whilst on the inflatable. Never leave the inflatable unattended.

3) Do not allow anyone on the inflatable whilst inflating/deflating. This is dangerous and could cause suffocation.

4) Children are not allowed to climb, sit or hang on the inflatable walls.

5) Children must use slides one at a time and must not climb on the sides of the slide.

6) Slides should be used in a sitting position, feet first – do not allow jumping from the top of the slide.

7) Safety mats must be positioned at the bottom of the slide.

8) Do not allow children to bounce on the front safety step as it is unsafe to do so. The safety step is to assist users in getting on/off the inflatable safely.

9) Ensure the inflatable is not overcrowded. Limit the number of users to allow enough room for each child to play safely. Avoid small and large children using the inflatable at the same time.

10) All shoes, badges and jewelry (e.g. large earrings, necklaces, etc.) must be removed to avoid damage to the equipment and injury to other users. It is recommended that spectacles and plastic alice bands are also removed. Adults must remove high-heeled shoes before stepping on mats.

11) No food or drinks to be consumed whilst on the inflatable to avoid both mess and possibility of choking. Please note: If the inflatable is collected in a dirty condition, you the customer will be liable for a cleaning charge.

12) Please ensure that there is an adequate safety parameter clear of any obstructions, around the inflatable equipment at all times.

13) No face paints, party poppers, coloured streamers or silly string as these make a mess and can also stain the inflatable for which you will be liable for payment to clean or repair 14) Do not allow children to take any hard or sharp objects onto the equipment, or anything large enough to block exits/entrances

15) Do not allow children to take balloons onto the equipment (burst balloons and strings can be a choking hazard).

16) No smoking, fires or barbeques to be used near the inflatable.

17) No pets to be allowed on or near the inflatable.

18) It is advisable to ensure that no one with any history of back or neck problems use the inflatable, as indeed anyone who is feeling unwell. Pregnant women should not use the equipment.

19) Persons under the influence of alcohol or any other intoxicant should not use the inflatable equipment.

20) In the event of heavy rain it is strongly recommended that the inflatable is switched off for safety reasons. When safe to re-use, check electrics and make sure they are dry, switch back on and towel dry any remaining wetness before allowing children back on. In the event of high winds (above 25mph) the inflatable should not be used and unplugged immediately. It is dangerous to operate inflatable equipment in poor weather conditions, as we cannot take any responsibility for changes in weather conditions, it is the responsibility of you the person(s) hiring the equipment to ensure that users and the equipment itself are safe at all times.

23 No water or other liquid to be poured or sprayed onto the equipment as it causes the surface of inflatables to become slippery, damages soft play, and can result in subsequent bookings being cancelled if the equipment is too wet to be delivered. If equipment is deliberately soaked you will be charged double your hire fee to cover our costs in subsequent cancelled bookings and drying time.

24) Occasionally check that the inflatable is still securely pegged down, especially in windy conditions.

25) Never unplug the blower whilst the inflatable is in use. Children should not be allowed to operate the inflatable at any stage. Using electricity can be dangerous and children should not be allowed interfere with electrical components, as they could potentially provide an electrical shock hazard. The power point must be kept dry and safe from children at all times.

26) If the inflatable fails for whatever reason, evacuate immediately to prevent injury and contact us.We must be advised as soon as possible in the event of any injury requiring professional medical treatment. Treatment must be sought within 2 hours of the injury occurring and a detailed record of the incident and treatment must be provided to us. Extension cable may be have a safety reset button (try this), check fuses & make sure the blower and deflation tube are still attached. In the event the blower overheats, switch off at mains for 5mins and try again. When using extension cables, please ensure the cable is rolled out fully before plugging in the blower. NEVER plug more than one blower into a single extension cable or daisy chain with other extension leads, as our blowers require a single 13amp power supply each.

27) The inflatable should not be moved from it's installation location or interfered with under any circumstances.

28) Please remember if the castle is dirty or damaged when collected the hirer is liable for the full repair or cleaning costs. Cleaning and repair costs start at €100 + loss of hire revenue during cleaning/repair. Items should be returned in the same condition as delivered. Equipment stolen in your care must be paid for at full retail replacement rate.

29) Inclement weather conditions are beyond our control and we do not offer discounts on this basis.

30) We accept no responsibility for damage caused to underground cables and pipes or electrical sockets while installing our equipment.

31) Ensure that the vent on the side of the blower is kept clear at all times.

32) Once an inflatable has been delivered without prior cancellation, full payment is due regardless of circumstance.

Dry Hire Additional Terms:

When Inflatable Equipment is hired out without the provision of supervision (dry hire) it has been brought to the attention of the hirer in writing or otherwise that:

1) Responsibility for supervision of the inflatable or other equipment rests with the hirer.

2) Supervisor to be 18years of age or over.

3) The Inflatable should not be interfered with or moved by the hirer.

4) All the aforementioned 32 safety precautions must be adhered to.

We at Simply Play do everything in our power to prevent any users of our equipment from injury, please comply with the previous conditions to prevent accidents occurring. We want you to have a safe and enjoyable experience with us.

Thank you for reviewing our on-line booking terms, please browse through our web-site and view our range to place your order with us today. Please contact us if you have any Questions by calling 0877815390
Simply Play Team.